Caregiver Resources

Programs Designed to Support Caregivers

Whether you’re taking care of a parent, grandparent, sibling, or friend, we know you want the best for your loved one. The resources below help support you while you support others.

Specially trained teams just for you.

The HOP Administration Unit, customer service teams, program advocates, and case managers are specially trained on Health Options Program benefits. They are here to support you and your family when they’re faced with a serious health issue or a hospital admission, or you want to focus on their well-being.

Elder Care Program

Get connected with general wellness resources to improve overall well-being. The Elder Care program can help with:

• Local transportation
• Utilities
• Prescription drug delivery
• Nutrition
• Condition-specific support
• Discount programs

Call the Elder Care program at 1-866-794-0685, and ask to speak to an advocate.

Health Care Management

If your loved one is going through a more serious health condition or treatment, a representative from the Health Care Management program will reach out to offer assistance. Your loved one might receive a call if they have a planned hospital stay or need skilled nursing care.

Need help right away? Don’t wait for a call. Contact the Health Care Management team at 1-800-480-6658.

Medication Therapy Management Program

The Medication Therapy Management (MTM) program is designed to help members better understand their medications, ensure appropriate use, and reduce the risk of adverse events. 

OptumRx, the administrator for the Medicare Prescription Drug Options, will contact eligible members to invite them to participate in the MTM program. If your loved one qualifies for the program and does not opt out, they will be automatically enrolled.

If you need help managing your care, appoint an authorized representative. 

Learn More About the Health Options Program

Choosing coverage for a loved one can be a little daunting. Visit our virtual benefits fair, discoverHOPbenefits.com, for an introduction to the Health Options Program and all the advantages available to our members. You’ll find succinct, helpful resources from all our benefit partners, including videos and decision support tools.

Last Modified: December 11, 2023